Refund and Returns Policy
Effective Date: [01/01/2025]
Thank you for shopping at eternaloutfit.com. We strive to provide you with the best products and service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy below to understand your rights and the process for returning or exchanging items.
1. General Return Guidelines
We accept returns and exchanges for eligible products purchased through eternaloutfit.com, including leather goods and clothing items, within 30 days from the date of delivery. Items must be unused, unworn, and in their original condition and packaging to be eligible for a return or exchange.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return or exchange:
- Used or damaged items
- Sale or clearance items
- Custom or personalized products
- Gift cards
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at info@eternaloutfit.com or +923183895826 within 30 days of receiving your order to initiate the return process. Please include your order number, item(s) you wish to return, and the reason for the return.
- Once your return is approved, you will receive return instructions and a return authorization code, if applicable.
- Carefully pack the item(s) in their original packaging and ship them back to the provided address. Customers are responsible for return shipping costs, unless the return is due to a product defect or error on our part.
- Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your return.
4. Return Conditions
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused, and undamaged condition.
- The item must be returned with all original tags, labels, and packaging.
- The return must be made within 30 days of delivery.
We reserve the right to refuse a return if the above conditions are not met.
5. Refund Process
Once your return is approved and your item is inspected, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10-14 business days for the refund to be reflected in your account, depending on your payment provider.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as for returns. We will process your exchange once the returned item is received and inspected. Please note that exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@eternaloutfit.com or +923183895826 with your order details and photos of the damage. We will cover the return shipping costs and issue a full refund or replacement for the damaged or defective product.
8. Shipping Fees
Original shipping fees are non-refundable unless the return is due to an error on our part or a damaged/defective item.
9. Contact Us
For any questions or concerns about our return and refund policy, please reach out to our customer service team:
Email: info@eternaloutfit.com
Phone: +923183895826
Address: Madina Colony, Rasheedabad No.2, Charsadda Road Peshawar, Pakistan
Thank you for choosing eternaloutfit.com. We appreciate your business and are committed to ensuring your satisfaction with your purchase.
